Responsible Gambling at Chipstars Casino

At Chipstars we take responsible gambling seriously. We want players to enjoy their time with us while staying in control. This page explains the tools and measures we provide to protect player safety, how to recognise signs of problematic gambling, and where to get confidential help if you need it.

Our player protection principles

We follow a simple approach: prevention, support and clear controls. We aim to give you straightforward tools to manage play, prompt support if we see warning signs, and easy routes to pause or close an account. We encourage everyone to use the controls that suit their circumstances.

Activity-control tools

You can manage how you play directly from your account. Available tools include deposit controls, loss limits, session reminders and time-out options. These are designed to reduce risk and help you stick to a planned level of play.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you fund your account. Limits can be adjusted in your account settings, but increases may be subject to a cooling-off period to help prevent impulsive changes.

Loss limits

Loss limits let you cap the amount you are willing to lose over a set period. This helps keep activity within affordable boundaries and supports longer-term control over spending.

Time limits and session reminders

Session reminders and enforced breaks are available to help you manage time spent playing. You can set automated alerts or choose a short break from play if you need some time away.

Self-exclusion and account breaks

If you need a longer break, self-exclusion options are available. You can request a temporary suspension or close your account entirely. Our support team can explain the available durations and next steps. If you choose to self-exclude, access to the account will be blocked and we will respect your decision.

Signs of problematic behaviour

Be alert to changes such as chasing losses, spending more time or money than planned, neglecting responsibilities, or hiding activity from others. If you notice any of these signs in yourself or someone close to you, consider using the controls above and seek support.

Tips for maintaining control

Set a clear budget before you play and stick to it. Use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or impaired, and never try to recoup losses by increasing stakes. Talk to someone you trust if you are worried.

Professional help and support organisations

If you need confidential advice, you can contact professional UK organisations for help. For help from our team, email [email protected]. For external support, consider organisations such as BeGambleAware, GamCare or Gamblers Anonymous UK. These services offer free, confidential guidance and can help with practical steps and treatment options.