User Privacy Policy
This Privacy Policy explains how we collect, use and protect the personal information you give to Chipstars when you create an account, play games, place bets or otherwise use our services. We take your privacy seriously and aim to be clear about what we hold, why we use it and how you can manage it.
Types of data we collect
We collect a range of information to provide and secure our services. This includes personal data you give us directly, technical data about your device and connection, and transactional data relating to deposits, withdrawals and wagers.
Personal data
Personal data may include your name, date of birth, postal address, email address, telephone number and government-issued ID where required for verification. We also record account credentials and security details you provide.
Technical data
Technical data covers IP address, device identifiers, browser type, operating system, and information about how you use our site and apps. This helps us maintain security, improve performance and detect fraud.
Transactional data
Transactional data includes your deposit and withdrawal history, wagers, game activity, bonus usage and payment method details. Payment card numbers are processed by our payment partners and are not stored by us in full.
How we use your information
We use data to operate your account, process transactions, verify identity and eligibility, provide customer support, prevent fraud and comply with legal obligations. We may also use anonymised or aggregated data for analytics and service improvement.
Data protection practices
We implement technical and organisational measures to protect data, including encryption, access controls and regular security reviews. Access to personal data is limited to authorised staff and service providers who need it to perform their duties. Where required by law, we will retain records for regulatory or tax purposes.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to enable core site functions, remember preferences, analyse usage and for targeted advertising where permitted. You can manage cookie preferences via our cookie settings panel or through your browser. Third-party cookies are controlled by the providers that set them and can usually be disabled in browser settings.
User rights
You have rights over your personal data, including the right to access, correct or delete information, and to object to or restrict certain processing. You may withdraw consent where processing is based on it. Some requests may be limited where we must retain data to meet legal or regulatory obligations.
Access, correction and deletion
You can review and edit much of your account data in your account settings. To request access, correction or deletion, contact our support team at [email protected]. We will respond and advise on any verifiable steps required to process your request.
Information sharing and third parties
We share data with service providers who perform functions on our behalf, such as payment processors, identity verification, fraud prevention, analytics and customer support. We may also disclose information to comply with legal obligations, court orders or to protect our rights and safety.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. Material changes will be notified via the site or your registered contact details. Continued use of our services after a change indicates acceptance of the updated policy.