Contact Our Support Specialists
Chipstars support team is on hand to help with questions, account-related issues, technical concerns or general feedback. If you need assistance we can help verify accounts, guide you through deposits and withdrawals, or troubleshoot the site on desktop and mobile. Our team aims for quick, practical responses via live chat or email and will point you to responsible gambling tools if required. For urgent queries please include your registered email and user ID. Support is available in English.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email for account queries, usual reply within 12 hours) |
| General enquiries | [email protected] (press, corporate and general enquiries; reply within 48 hours) |
| Affiliate enquiries | [email protected] (partner programme applications and payments) |
| Phone | +44 20 7946 1823 (UK line, press 1 for support) |
| Working hours | Mon-Fri, 09:00-18:00 (UK local time) |
Email Support
For detailed requests, account issues or when documents are needed, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and current contact details. Including your account ID and any relevant attachments helps us respond faster and avoids delays in verification or account support.
Send Us a Message
Response Time
Our support team aims to reply promptly. Most enquiries are answered within one business day, though complex cases such as KYC checks, payment investigations or account disputes can take longer depending on the issue and required verification. If we need more time we’ll keep you updated with progress and any expected timelines.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve Chipstars. Send comments about games, payments or site features and our team will review them carefully. We use player feedback to refine features, fix issues and improve the overall user experience. Thank you for helping us make the site better for everyone.